1. Information We Collect
To provide ride-hailing, delivery and rental services, Hunza Drive collects:
- Account information: name, phone number, email address, and password.
- Location data: pickup/drop-off coordinates and, during an active ride, real-time GPS location — used for matching, navigation, and live trip tracking.
- Driver verification documents: CNIC, driving license, vehicle registration and vehicle photos, collected only from users registering as drivers.
- Payment information: transaction records for wallet, JazzCash and Easypaisa payments. We do not store your full card or mobile wallet PIN.
- Communications: in-app chat messages between riders and drivers, and messages sent through our contact form.
- Usage data: ride history, ratings, app interactions and device information used to improve reliability and safety.
2. How We Use Your Information
- To match riders with nearby available drivers and calculate fares.
- To verify driver identity and vehicle documents before granting ride access.
- To provide live trip tracking, trip sharing, and SOS emergency alerts.
- To process payments, wallet top-ups and driver withdrawals.
- To send ride-related notifications (bid updates, driver arrival, receipts).
- To investigate disputes, safety reports, and fraud.
3. Sharing Your Information
We share the minimum necessary information with:
- Your driver or rider for an active trip (name, phone number, live location during the trip, vehicle details).
- Payment processors (JazzCash, Easypaisa) solely to complete transactions you initiate.
- Mapping services (Google Maps) to calculate routes, distances and fare estimates.
- Emergency contacts you've added, only if you trigger the SOS button or share your trip.
We do not sell your personal information to third parties.
4. Data Retention
We retain ride history, payment records and driver verification documents for as long as your account is active and as required to resolve disputes, meet legal obligations, or maintain platform safety records.
5. Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us at jazzi.pisces@gmail.com. Note that some data (e.g. completed ride records, driver verification history) may be retained where required for safety, accounting, or legal purposes even after account deletion.
6. Security
We use encryption in transit, access controls, and authentication safeguards to protect your data. No system is completely secure, and we continuously work to improve our protections.
7. Children's Privacy
Hunza Drive is not intended for use by anyone under 18. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this policy as our services evolve. Material changes will be reflected by an updated "Last updated" date above.
9. Contact Us
Questions about this policy or your data? Reach us at jazzi.pisces@gmail.com or +92 344 3788887.